Frequently Asked Questions

Have questions about learning English with SpeakWell? We've answered some of the most common questions below to help you get started.

About SpeakWell

Who is SpeakWell for?: SpeakWell is for adults who are learning English and want to feel more confident speaking in everyday situations — for example answering the telephone, shopping or visiting the doctor.
Do I need to speak English well already?: No. Our current group course is designed for A1 beginners who want to practise basic everyday conversations. You just need to be ready to try.
How do I know which English level is right for me?: You can try SpeakWell's free English Level Check. It is an informal guide to help you get started, not a formal CEFR assessment.
Can I try a free lesson before enrolling?: Yes. Our free interactive lessons are available any time, with no enrolment and no payment.

How are the classes delivered?: Classes are live online through Zoom, in a small group with Jane. Every lesson includes friendly speaking warm-ups, useful everyday expressions, listening and pronunciation practice, guided conversations and supportive feedback.
How many learners are in each class?: A maximum of five learners, so everyone has opportunities to speak and ask questions.
What will I practise during the lessons?: Simple, everyday English conversations — greetings, asking and answering questions, the telephone, shopping, visiting the doctor, appointments, directions and everyday routines.
Do I need Zoom?: Yes. You'll need a device with internet access, audio and a microphone. We'll provide the joining instructions after enrolment.
Are the classes recorded?: Recordings are not currently promised as part of the course. Please plan to attend the live sessions.
What happens if I miss a lesson?: You can continue attending subsequent classes, but individual make-up lessons and refunds for missed sessions are not guaranteed. Please see the full enrolment terms.

How do I enrol?: Choose Enrol Now on the homepage or the Our Classes page, complete the enrolment form and accept the enrolment terms. You'll then pay securely by card.
How much does the current A1 course cost?: A$300 for 10 live English lessons. No GST is charged and no card surcharge applies.
Is the payment for the full course?: Yes. Australian Dollars - $300 is a one-off payment that covers all ten scheduled live lessons.
What happens after I enrol?: Once your payment is confirmed, you'll receive a confirmation email with joining information, the timetable and calendar invitations for all ten lessons. Reminder emails are sent before each class.
What are the cancellation and refund conditions?: The full cancellation and refund conditions are set out in our enrolment terms. Your rights under Australian Consumer Law remain unaffected.

What if I am not ready to enrol now?: You're welcome to keep practising with our free lessons, or join the High Beginner waitlist to hear about future classes.
How do I join the High Beginner waitlist?: Choose Join the High Beginner Waitlist on the Our Classes page and leave your name, email and phone number. We'll contact you when details of the next class are available.
Does joining the waitlist guarantee a place?: No. The waitlist is an expression of interest only — it does not reserve a place or require payment.
Is there a fee to join the waitlist?: No. Joining the waitlist is free, with no obligation to enrol.

We'd love to hear from you. Email us at customersqns@gmail.com, or explore our free English lessons.